how to cancel subscription on xbox game pass ultimate

Microsoft will also provide clearer notifications about Game Pass and Live Gold price rises and tell users how to turn off auto-renewals. It will contact users who have recurring annual subscriptions and offer them a chance to cancel and receive a prorated refund. Sony and Nintendo haven't committed to similar undertakings as yet.Īlong with changes to inactive subscriptions, Microsoft has agreed to offer better upfront information about memberships, including clear details about auto-renewals, when subscriptions will be reupped, how much people will pay and a way to get a refund if they accidentally renew their plan. The regulator has been investigating auto-renewing subscriptions on Xbox, PlayStation and Nintendo Switch since 2019. The company took up the measure - which it committed to for at least three years in the UK - as part of a voluntary agreement with the country's Competition and Markets Authority (CMA). Microsoft told The Verge it will roll them out globally in the near future. It’s the first one that Microsoft goes by when it comes to deciding what money you get back or if you need to pay for an extra month.The change will apply to UK consumers at first. Cancelling after the first 30 days means you’ll still be charged for the full period in question.Īlso beware of any potential difference there might be between your renewal date and your billing date. Note the ‘initial’ in that promise - if you’re on a recurring subscription, you can only get a refund if you cancel during the very first month. If you cancel Xbox Game Pass or Xbox Live within 30 days of the initial purchase, you can get your money back. You’ll then get an email as proof you’ve cancelled. Choose ‘Change’, and then “Turn off recurrent billing’.

If you want to turn off auto-renew, then you can do so in a similar fashion. Find the subscription you want to cancel on the page and select the ‘Payment and Billing’ link below it.Here’s how Microsoft suggests you cancel an Xbox subscription - using a browser. How to Cancel Xbox Game Pass or Xbox Live

How to cancel subscription on xbox game pass ultimate